Using and Reviewing an IPW Member

Using an IPW Member

Whilst writing a will is important, it's even more vital to ensure that you receive guidance from a professional, committed to working to the highest standards.

Commitment to Consumer Protection
Members of the IPW have taken specialist examinations and undergo regular professional training to ensure the service they provide is of the highest standard.
They also are committed to adhering to a Code of Practice approved by the Chartered Trading Standards Institute.

Commitment to Competence and Professionalism

All Members:

Are qualified by examination to write Wills and associated documents
Have at least £2million Professional Indemnity Insurance cover to protect their clients
Have at least £2m Public Liability insurance cover
Have undergone a Disclosure & Barring Service disclosure
Undertake regular refresher training (CPD) to update their knowledge
Are subject to the Institute's Code of Practice

Commitment to Service
Most Members of the Institute:

offer a home-visit service by appointment, often in the evening if that is more convenient to their client
Offer a fixed fee
Offer secure storage arrangements for documents
Offer advice and documentation on matters associated with Wills such as Lasting Powers of Attorney, (Continuing Powers of Attorney in Scotland), Advance Decisions (Living Wills) and Will Trusts to protect assets.

If you'd like to find and contact a member of the IPW, please click here.

Review an IPW member

By choosing a member of the IPW to help you with your legal matters, you can be assured that because our clients at the heart of what we do, we are constantly striving to provide them with the highest standard of professional service.

In order to further help us to improve, we would be grateful if you would take a few moments to tell us about the service that you have received. By completing the short survey you'll be helping both the Institute and its members to monitor and improve the level of service provided to clients just like you.

You can review a member in one of two ways:

Online Review
The IPW member gives head office your email
We email you with a Pin Code
You can netter your review here: complete the review online. If you are having trouble to obtain a PIN, please contact us here.

Postal Review
You can review a member by post – please either telephone the IPW on 0345 257 2570 or contact us here, and request a paper questionnaire.
We will post this to you (or email you if you prefer). Once completed, send to us by using the freepost address provided on the form.